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The participant from Brazil is complaining in regards to the prolonged verification approach. The complaint was closed as solved since the participant verified successful verification.
immediately after investigation, we identified proof that supported the casino's conclusion. The participant was uncovered to obtain breached the casino's stipulations by having several accounts connected With all the exact IP, gadget, cookie, and utilizing the similar payment approach in relevant accounts. Consequently, the criticism was turned down as unjustified.
You cannot bet over $two whilst fidgeting with bonus cash. in the event you break this rule, the casino may perhaps confiscate your winnings.
Even with a number of makes an attempt, she had been unable to verify her account. The player experienced managed to correctly verify her account. Consequently, the issue was solved and also the complaint was closed.
We achieved out into the participant for more information but didn't receive a response. Therefore, the criticism was turned down as a result of lack of conversation.
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having said that, the participant later requested to reopen the criticism, stating that his second withdrawal were delayed. The casino experienced cited specialized difficulties as The rationale for the delay, but confident the participant which the withdrawal had been processed. The participant confirmed receipt of his second withdrawal, as well as criticism was Once more marked as solved.
The participant from Chile had professional issues with withdrawing her winnings from an online casino. in the beginning, her withdrawal request had been suspended pending account live roulette verification. just after effective verification, the On line casino had knowledgeable her to build new withdrawal requests, Every single not exceeding a limit of twenty five,000 CLP due to limitations through the payment service provider.
The player from Brazil had submitted a withdrawal ask for less than two months right before speaking to us. Winnings hadn't been obtained nearly that day. The casino had responded, stating that some withdrawals experienced presently been processed as well as remaining would be addressed shortly. The player acknowledged the partial payment but expressed irritation over the segmented payouts.
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nevertheless, due to the participant's insufficient reaction to our queries, we could not even more look into the issue and needed to reject the complaint.